Every mission depends on high-performance equipment and solutions. We are your reliable partner to handle any challenge through tailor-made services, short processing times and proactive support solutions.

We stand for maximum system performance and affordable life cycle costs. We understand your requirements and help you meet them efficiently.

> 500
Customers worldwide trust in our service
10
Service stations on 5 continents
350
Service specialists in the field

Best performance in all life cycle phases

The individual requirements for each application and each mission can be very different. We support you exactly where you need us. With services that are tailored to your demands and based on decades of comprehensive practical experience.

HENSOLDT offers you customised and reliable solutions, from basic support to full performance service packages.

Availability of Equipment

HENSOLDT commits to support its equipment delivered as long as it is in service. To achieve the required operational availability over the entire life cycle, we consider serviceability already in the design of our equipment, complemented by tailor-made support concepts and according services  for you.

  • Preventive maintenance
  • Enhanced availability
  • Short repair times
  • Fast spare parts deliveries
  • Stock management
  • Full life cycle support

Global Infrastructure

HENSOLDT is a global pioneer of technology and innovation in the area of defence and security electronics. To support our customers timely and efficiently  all over the world, we constantly expand our global service infrastructure through a network of own and partner resources in your vicinity.

  • 24/7 helpdesk
  • Dedicated points of contact
  • Global field service and partners worldwide
  • Fully certified repair facilities
  • On-site technical assistance

Sustainability of Equipment

HENSOLDT offers you innovative leading edge solutions to provide you best suited equipment for your complex missions. To keep your equipment fit for purpose over it´s service life, we offer the complete portfolio of services essential to sustain or improve Serviceability and Performance.

  • Modernisation
  • Hardware and software updates and upgrades
  • Wide range of training and simulation solutions
  • Pro-active obsolescence management
  • Post-design service
  • Service consultancy

Our passion is to ensure the success of your mission.

Our Services Portfolio

Your support requirements depend on specific circumstances, such as the planned deployment, the use of the equipment or the logistical nature and performance of the equipment itself.

In order to meet these different requirements, HENSOLDT has developed a comprehensive service portfolio. These services can be individually configured and combined into tailor-made support packages that best suit your requirements.

Assistance Services

Your needs:

  • A direct contact person who not only supports you technically
  • Technical support with very short reaction times to keep your systems and products in operation
  • On request technical support in the location of your systems and products

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Setup and Commissioning Services

Your needs:

  • High availability and performance of your systems
  • Continuous or temporary operation in various environments
  • Controlled and verified maximum system performance
  • Certified safety aspects

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Supply Services

Your needs:

  • Consumables, from hydraulic oil to special waveguides
  • Short lead times for repairable and non-repairable spare parts
  • Special-to-type test equipment and tools, including spare parts

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Maintenance, Repair & Overhaul (MRO) Services

Your needs:

  • High availability and performance of your systems
  • Continuous or temporary operation in various environments
  • Controlled and verified maximum system performance
  • Certified safety aspects

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Software Maintenance Services

Your needs:

  • High availability and reliability of your weapon system
  • Always ready for deployment to ensure performance of missions
  • Reduce cannibalization of your systems and increase fleet operability

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Post Design Services

Your needs:

  • Operate and maintain your system in a safe and user friendly way
  • Maintain your system in the most economical way
  • Supportability on a continuous advanced level and ensure a high availability of your systems during the entire life cycle

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Consulting Services

Your needs:

  • High operational availability for your equipment and systems
  • Optimised supply chain with short repair turn around time or short lead times for spare parts
  • Upgrade or modify your Systems to extend the life time with state of the art technology and all with optimized investment and Life Cycle Cost

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Sustainment Services

Your needs:

  • Unrestricted operability as well as high reliability and availability, although the system is in use for many years
  • Unrestricted operability also in case of a changing requirements profile
  • Supportability on a continuous advanced level

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Documentation Services

Your needs:

  • Technical Documentation to operate and maintain your systems in a safe and efficient way
  • Spare Parts Documentation to ensure spare parts availability
  • Documentation to administer the system

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Training Services

Your needs:

  • Skilled personnel to operate and maintain your system in a safe and efficient way
  • Enhance skills of your personnel to increase the availability of your system (reduce MTTR)

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Simulation

Your needs:

  • Availability of highly skilled and qualified users and operators
  • Avoid delays and costs caused by system break-downs during operation
  • Realistic training for critical and exceptional situations
  • Updates on changes in procedures and regulatory requirements

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